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Search results for “customer centricity”
The beauty of a core data asset – time for travel companies to embrace it
02/09/2018
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8:15:53 AM
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How to identify a first time guest staying at a particular property or a passenger preferring a particular seat when flying? A core data asset is a must for travel companies to answer such questions.
TravelSky sharpens retailing offering with new PSS + e-commerce system
01/04/2018
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9:23:10 AM
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TravelSky has come up with a Passenger Retailing System for medium- and small-sized carriers, stepping up its basket of offerings as we foray into 2018.
Five hospitality trends to keep an eye on in 2018
01/02/2018
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2:31:29 PM
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“Experiential marketing”, “tailor-made service” and “personalization” are nothing but overused buzzwords if hotels fail to correctly aggregate and exploit data.
Payment service providers help unlock Asian hoteliers growth potential
11/27/2017
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1:53:43 PM
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The eCommerce growth in APAC is keeping every industry that relies on digital interactions on its toes, with online transactions expected to double from $862 billion in 2016 to $1.4 trillion by 2021.
Expedia CEO: Global land grab "almost completed", time for more local relevance
12/07/2017
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5:49:29 PM
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The three key priorities for Expedia in 2018 are to shift growth strategy, to be more customer-centric, and to speed the pace of innovation within the company.
"Direct sales" going up for Chinese carriers, but is it enough?
10/18/2017
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9:02:02 PM
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Top carriers in China today have 40-45% sales coming in via "direct" channels. But this figure also includes selling inventory via OTAs. So this doesn't translate into owning the passenger for airlines.
6 areas that can propel digital transformation
10/13/2017
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4:02:38 PM
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Digital transformation can eradicate a passenger’s pain points and make every offer or interaction meaningful, but the whole effort can go awry, too, without an earnest manner, explains Blair Koch.
Identifying a traveller – how can digital transformation pave way for it?
10/17/2017
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8:23:12 AM
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Digital transformation isn't a trend, rather it’s a journey and airlines’ answer to the Fourth Industrial Revolution, said Jonathan Tong at Amadeus.
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